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Frequently Asked Questions (FAQ)

If you have any questions that are not answered below, please feel free to contact us.

Quotations & Orders

  1. How fast can I get a quotation?
     We typically provide a quotation within a few working days once we have received all the necessary details and product specifications.

OEM, ODM, and Branding

  1. Can you offer OEM and ODM services?
     Yes, we can manufacture products based on your unique design and detailed requirements.
  2. Can we have our logo on our goods?
     Absolutely. We offer customized logo placement to help build your brand, provided your order meets the minimum quantity requirements for that product type.

Product Design & Development Support

  1. What assistance do you offer for product design, logos, artwork, and other details?
     Our in-house design team is available to help bring your vision to life. Any applicable fees will be discussed before the project begins.

Samples & Production

  1. Can I receive a sample before mass production?
     Yes, we can produce pre-production samples. Please note that any costs related to molds or specific custom design elements must be covered before sample creation. Mass production will commence once you confirm the sample.
  2. How long does it take to receive samples?
    • If the sample is readily available (in stock), we can ship it soon after we receive payment for the sample fee and shipment costs.
    • For samples that require OEM customization, production time will vary based on the product.
  3. Are sample charges refundable?
     Refundability of sample charges depends on the specific product. We will discuss all details with you prior to sending the sample.

Product Quality & Guarantees

  1. What guarantee do your products have?
     All our products come with a guarantee. Please note that the terms may vary depending on the specific product.

Shipping & Payment

  1. What is the delivery time?
     Delivery time varies based on the product type (in-stock vs. custom design), the chosen shipping method (air or sea), and production time. Products are shipped after final payment is received.
  2. What payment methods do you accept?
     We primarily accept bank transfers as our payment method.

Customer Service

  1. What type of customer service do you provide?
     We offer 24-hour customer service along with comprehensive after-sales support.
  2. In which languages can we be served?
     Our team is fluent in French, English, and Chinese.