Refund policy

Because all of our products are custom‑made to each client’s specifications, orders cannot be returned or refunded once production has begun. We encourage clients to carefully review all proofs, specifications, and approvals before confirming their order.

Warranty
All products are covered by a limited warranty against manufacturing defects. If you believe your order contains a defect, please contact us promptly so we can review the issue.

Exchanges
Exchanges may be offered in cases of confirmed manufacturing defects or production errors. All exchange requests are subject to evaluation, and solutions may vary depending on the nature of the issue and the product involved.

Non‑Returnable Items
Because each order is custom, we cannot accept returns for reasons unrelated to manufacturing defects (including changes of mind, design revisions after approval, or incorrect information provided by the client).

How to Report an Issue
If you have concerns about your order, please contact us directly. We are committed to resolving issues collaboratively, transparently, and in a way that reflects our dedication to quality and client satisfaction.